Shipping Policy

Introduction

At Awan Prints, we aim to process and dispatch every order as efficiently as possible while maintaining the highest quality standards. As many of our products are custom printed and made to order, production times vary depending on the product, quantity, artwork, and finishing requirements.

This Shipping Policy explains how we process, dispatch, and deliver orders within the United Kingdom and internationally.

By placing an order with Awan Prints, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed after the following have been completed:

  • Payment has been successfully received.

  • Artwork and design files have been supplied.

  • Artwork proofs have been approved where applicable.

  • All order information has been confirmed.

Orders are processed during normal business days. Orders placed on weekends or public holidays will be processed on the next working day.

If additional information is required to complete your order, production may be delayed until the necessary information has been received.

Production Times

As we specialise in custom-made products, production time is separate from shipping time.

Production times depend on several factors, including:

  • Product type

  • Quantity ordered

  • Artwork complexity

  • Printing requirements

  • Doming resin finishing

  • Material availability

  • Seasonal demand

Estimated production times are provided as guidance only and are not guaranteed.

Shipping Methods

We work with trusted delivery partners to ensure orders are delivered safely and efficiently.

Available delivery services may include:

  • Standard UK Delivery

  • Express UK Delivery

  • Tracked Delivery

  • International Delivery (where available)

Available shipping options will be displayed during checkout or confirmed when your quotation is accepted.

Delivery Charges

Shipping charges are calculated based on factors including:

  • Delivery location

  • Parcel size

  • Parcel weight

  • Selected delivery service

  • Number of parcels

Delivery charges will be clearly displayed before your order is completed.

Delivery Estimates

Estimated delivery times begin after production has been completed and your order has been dispatched.

Although we make every effort to meet estimated delivery dates, they are estimates only and cannot be guaranteed.

Delivery times may occasionally be affected by circumstances outside our reasonable control.

UK Deliveries

We deliver throughout the United Kingdom.

Delivery times may vary depending on your location and the courier selected.

Remote areas, islands, and certain postcodes may require additional delivery time.

International Deliveries

International shipping may be available for selected destinations.

Customers ordering from outside the United Kingdom are responsible for ensuring that imported products comply with local regulations.

International orders may be subject to:

  • Customs inspections

  • Import duties

  • VAT or local taxes

  • Customs clearance delays

  • Brokerage or administration fees

These charges are the responsibility of the customer unless otherwise agreed in writing.

Awan Prints is not responsible for customs delays or charges imposed by overseas authorities.

Delivery Address

Customers are responsible for providing an accurate delivery address.

Please check all delivery details carefully before completing your order.

If incorrect delivery information is provided, additional shipping charges may apply for redelivery or address corrections.

We are not responsible for delays or failed deliveries resulting from incorrect customer information.

Tracking Information

Where available, tracking details will be provided after your order has been dispatched.

Tracking updates are managed by the delivery provider and may not appear immediately after dispatch.

Missed Deliveries

If delivery cannot be completed because no one is available to receive the parcel, the courier may:

  • Attempt redelivery.

  • Leave the parcel in a designated safe place where permitted.

  • Deliver to a nearby collection point.

  • Return the parcel to the depot.

Customers should follow the courier’s instructions regarding missed deliveries.

Additional delivery charges may apply if a parcel is returned due to failed delivery attempts.

Delivery Delays

Occasionally deliveries may be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Road closures

  • Industrial action

  • Courier network disruptions

  • Public holidays

  • Customs procedures

  • High seasonal demand

  • Supply chain disruptions

  • Government restrictions

Where possible, we will keep customers informed of significant delays.

Risk and Ownership

Under the Consumer Rights Act 2015, responsibility for goods passes to the customer when the goods are delivered to the delivery address provided.

Ownership of goods remains with Awan Prints until full payment has been received.

Damaged Deliveries

If your parcel arrives damaged, please inspect the contents as soon as possible.

If products have been damaged during delivery, please notify us promptly through our Contact Us page and provide:

  • Your order number.

  • A description of the damage.

  • Clear photographs of the products.

  • Photographs of the packaging.

This information helps us investigate the issue with the delivery provider and arrange an appropriate solution.

Missing or Incorrect Items

If you receive an incorrect item or believe something is missing from your order, please contact us through our Contact Us page as soon as reasonably possible.

Please include:

  • Your order number.

  • Details of the missing or incorrect items.

  • Photographs where appropriate.

We will investigate the matter and work to resolve the issue promptly.

Failed Deliveries

If a parcel is returned to us because:

  • The address was incorrect,

  • Delivery was refused,

  • The parcel was not collected,

  • The recipient could not be contacted,

additional shipping charges may apply before the order can be dispatched again.

Delivery of Custom Products

As many of our products are manufactured specifically to customer requirements, production cannot normally be paused once it has begun due to delivery delays or changes requested after dispatch.

Customers should ensure that delivery details are accurate before placing an order.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Reviewing order details before confirmation.

  • Monitoring tracking information where available.

  • Inspecting deliveries promptly.

  • Reporting delivery issues without unreasonable delay.

  • Paying any applicable customs duties or import charges for international deliveries.

Our Responsibilities

Awan Prints is committed to:

  • Packaging products securely.

  • Dispatching completed orders promptly.

  • Providing tracking information where available.

  • Assisting customers with genuine delivery issues.

  • Working with delivery partners to resolve shipping problems where possible.

Limitation of Liability

Nothing within this Shipping Policy excludes or limits any statutory rights available to consumers under UK law.

While we will always endeavour to dispatch orders promptly, we cannot accept responsibility for delays caused by independent courier services or circumstances beyond our reasonable control.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our business operations, delivery services, or legal obligations.

The latest version published on our website will apply to future orders.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us through our Contact Us page. Our team will be happy to assist you.