Privacy Policy

Introduction

Awan Prints (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. We respect your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, request a quotation, place an order, upload artwork, or communicate with us.

By using our website and services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

Who We Are

Awan Prints provides custom printing, print and cut services, custom stickers, badges, medals, keyrings, domed labels, and related products for businesses and individuals.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Business name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order information

  • Product specifications

  • Artwork, logos and design files

  • Payment information (processed securely by payment providers)

  • Customer service enquiries

  • Communication history

We may also automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

  • Pages visited

  • Date and time of visits

How We Use Your Information

We only process your personal information where we have a lawful basis under UK GDPR.

We may use your information to:

  • Process and fulfil your orders

  • Prepare quotations

  • Produce customised products

  • Review and prepare artwork

  • Process payments

  • Arrange delivery

  • Respond to enquiries

  • Provide customer support

  • Improve our website and services

  • Detect fraud and protect our business

  • Meet our legal and regulatory obligations

  • Maintain accounting and tax records

  • Send service-related communications

  • Send marketing communications where you have consented or where otherwise permitted by law

Our Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent (where required)

Where we rely on consent, you may withdraw it at any time.

Marketing Communications

If you choose to receive marketing communications, we may send updates about products, services, offers, or promotions.

You may opt out of marketing communications at any time by following the unsubscribe instructions or by contacting us through our Contact Us page.

We will continue to send essential communications relating to your orders or enquiries where necessary.

Artwork and Customer Files

When you upload artwork, logos or design files, we use them solely for preparing quotations, producing your products, providing proofs, fulfilling your order, and maintaining appropriate business records.

You confirm that you have the legal right to use any artwork or intellectual property you submit to us.

Cookies

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember your preferences

  • Analyse website traffic

  • Improve website performance

  • Enhance user experience

Where required by UK law, we will request your consent before placing non-essential cookies on your device.

You may manage cookies through your browser settings or any cookie preference tools available on our website.

Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted third parties, including:

  • Payment service providers

  • Delivery and courier companies

  • Website hosting providers

  • IT service providers

  • Professional advisers

  • Accountants

  • Legal advisers

  • Government authorities where required by law

All third parties are expected to process your information securely and only for legitimate business purposes.

International Transfers

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure it receives an adequate level of protection in accordance with UK GDPR.

This may include using approved contractual safeguards or transferring information to countries recognised as providing adequate protection.

Data Security

We implement appropriate technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures may include secure website technologies, restricted access, password protection, system monitoring and regular maintenance.

Although we take reasonable steps to safeguard personal information, no online system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil customer orders

  • Provide customer support

  • Meet legal obligations

  • Maintain accounting records

  • Resolve disputes

  • Protect our legal rights

  • Comply with tax and regulatory requirements

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Under UK GDPR, you may have the following rights:

  • Right to be informed

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Rights relating to automated decision-making and profiling

Some of these rights apply only in certain circumstances.

To exercise any of your rights, please contact us through our Contact Us page.

Complaints

If you are unhappy with how we handle your personal information, we encourage you to contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us through our Contact Us page so we can take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those independent websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations or website functionality.

Any revised version will be published on this page and will take effect from the date of publication.

We encourage you to review this Privacy Policy regularly.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your data protection rights, please contact us through our Contact Us page.

We will respond to your request within the timeframes required under applicable UK data protection law.